Politique de remboursement

• Squadcycles.com accepts returns on framesets and complete bikes within 30 days of the original shipping date under the following conditions:

• Defective or damaged - If the bike or frameset arrives to you defective or damaged, you can return it for replacement. We will refund the actual ground shipping costs of your return in such a situation. If no replacement is available you will receive a full refund.

• Incorrect Size- If you determine that you chose the incorrect size bike or frameset, you can return it for a properly-sized replacement within 30 days of the original shipping date. The bike or frameset must be in new condition and must not have been ridden outside and show no damage or wear. You will be responsible for a restocking fee of 20% of the retail price of the bike or frameset, which covers the administration, labor, and depreciation costs associated with a returned bike or frameset. You will also be responsible for all shipping costs and proper insurance.We will do everything within reason to help you fine tune the fit of your new bike within this 30 day period, including trading out stems, handlebars, and seatposts. Please note that if we send out replacement items, your credit card will be billed for such items and a full credit will be issued once we receive the original parts back from you.

Returns for exchange or store credit.

• If you are otherwise unsatisfied with your frameset or bike purchase, you can return it within 30 days of the original shipping date for an exchange or a store credit. The bike or frameset must be in new condition and must not have been ridden outside and show damage or wear. You will be responsible for a restocking fee of 20% of the retail price of the bike or frameset, which covers the administration, labor, and depreciation costs associated with a returned bike or frameset. You will also be responsible for all shipping costs and proper insurance. 

• If you choose to return non-defective bike or frameset to us within this 30-day window for a refund, you will be responsible for a restocking fee of 20% of your purchase price. We will inspect the bike and have the right to refuse the return if we deem it shows any wear. The bike or frameset must be in new condition and must not have been ridden outside. You will also be responsible for all shipping costs and proper insurance. The steer tubes on forks must not be cut. Cut forks will be charged full replacement cost. Stock seat posts may be cut for fit purposes. After market seat posts that are cut or scratched beyond a reasonable degree will be charged full replacement cost. Special order bikes and framesets are final. squadcycles.com considers a special order to be a bike custom ordered from a manufacturer for you. This includes, but is not limited to, bikes or frames ordered with custom sized tubing and/or custom paint. If a customer wishes to cancel a special order bike before it has shipped from the manufacturer, there will be a $200 cancellation fee (typically to cover fees charged by the manufacturers). A Return Authorization (RA) number is required for all frameset and bike returns/exchanges and can be obtained by calling: 1.514.219.2890. squadcycles.com will only accept returns or exchanges with valid RA numbers clearly marked on the outside of packages. Items not returned with valid numbers on the packaging or not within the 30 day return period will not be accepted by squadcycles.com and will be shipped back to you AT YOUR EXPENSE.